![]() ![]() Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device.įrom there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. ![]() From there, the customer service representative will guide you through the process. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. How do I make a warranty claim with Fitbit? It kicks in after the manufacturer warranty and could be worth a look. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Can I get an extended warranty?įitbit itself does not offer any sort of extended warranty, but many retailers will. It's certainly a risk going the eBay route, so proceed with caution. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. Verify connection to phone in Settings > turn off Do Not Disturb > re-pair Fitbit > clean Fitbit > format Fitbit. Check Bluetooth connection > disconnect other Bluetooth devices > restart Fitbit app > check for updates. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. Clean connections > try using a different charger or outlet > replace charging cable > bring phone closer. What if I bought mine through eBay? The seller said it was brand new in the box, will the warranty still apply?
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